Once in the hand of the player, there are a multitude of factors that can affect the longevity and durability of the products that rest outside of the control of the vendor. Although we guarantee to our customers that our products are of the highest quality, there are many ways in which the player can maximize the longevity of their equipment, including but not limited to: bat knocking (offered as an add-on by ZeeSports with 10,000 machine knocks), oiling, the usage of scuff sheets, and general caution to avoid damage through external elements such as aggressive wear and unfavorable weather conditions. We hope you enjoy the usage of your equipment and do your part in ensuring the lifespan and continued quality of your products. Once the bat is knocked it will be deemed sold and there will be no exchange or return offered on the bat or any other equipment sold. If we are shipping you a product and it is deemed defective, please contact our office right away. Any products received past 72 hours will not be returned or exchanged. If you did not like the equipment to your expectations, please do not open or play with the items. Once the original package is opened and played, there will be NO RETURNS. If you have made a mistake and would like to return your items unopened we will gladly accept them within 14 days of shipment received in new condition. Return shipping and shipping cost will be deducted, or will be the responsibility of the buyer. We may reserve the right to charge up to 50 percent restocking fee, if the package is opened and seems to have been used.