Refund policy

NOTE: ALWAYS CARE FOR YOUR EQUIPMENT

Greetings, Players. It's essential to consider both quality and customer care when offering our products. However, the product's lifespan and durability are also affected by external factors beyond the vendor's control once it is in the player's hands. While we guarantee our customers the highest quality products, their proper care is equally important for their longevity and durability. We encourage customers to enjoy using their equipment while taking the necessary steps to maintain its continued quality and lifespan.

There are various methods that players can employ to maximize the longevity of their equipment, such as oiling the bat, using scuff sheets to protect the equipment's surface, and taking necessary precautions to avoid damage caused by external elements, such as wearing appropriate gear for adverse weather conditions Etc...

Tape tennis bats are made of softwood and are absolutly not be played with heavy balls other than tennis balls. If you play on hard surfaces and hit the bat on the ground they will break. Please use common sense. You will not throw your iphone or laptop on the hard surface and than complain that it broke.

SIMPLE AND SWEET:

I am highlighting this to make sure there is no misunderstanding. Cricket Bats do not carry any warranty against breakage. Please take care of your bat, knock them properly use them lightly. 

NO RETURN NO EXCHANGE:

Once the bat is knocked it will be deemed sold and there will be no exchange or return offered on the bat. All cricket related items will not be returned or exchanged once you open or break the seal and then use it. Any products you received past 72 hours will not be exchanged or returned. We are always here for your concerns and queries.  Unfortunately, We cannot accept returns/refunds/exchanges on sale items or gift cards.

International Shipping Fees and Duties:

Please check with your local Government and Customs authorities for duties and fees. Zee Sports International is not responsible for any of those fees and duties. It is buyer's responsibility to pay those additional fees if there are any.

DAMAGES AND ISSUES:

If you have placed an order on line, please inspect your order upon receipt and contact us immediately with in 24 hours of receiving it, if the item has any Issues or is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right. Or if you see that you received a defective product then call us right away or email us pictures with your mobile number. Our Email is zeesportsinternational@gmail.com. Very rarely If the product lost or damaged by third-party logistics. We are here to your help and we will contact you back and address your issue personally. We will only ship the products at the approved payment method listed address. Any missing products that were forwarded to an address other than listed credit card billing address will be deemed as delivered shipment. So please provide matching shipping address with your billing address. We recommend to order your product by varifyable tracking mail. Orders with Media Mail Shipping may take up to 12 days of delivery time and carry no shipping warranty or tracking information.

DO NOT OPEN IF YOU DIDN'T LIKE:

If you did not like the equipment to your expectations, please do not open or play with the items. Once the original package is opened and played, there will be NO RETURNS. Return shipping and shipping costs will be deducted, or the buyer will be responsible. We may reserve the right to charge up to a 50 percent restocking fee if the package is opened and seems to have been used.

EXCHANGEBLE CONDITIONS:

If you did not like the equipment to your expectations or you received the wrong product or size, please do not open or play with the items if you want to exchange them. Return shipping and shipping costs will be deducted, or the buyer will be responsible. We may reserve the right to charge up to a 50 percent restocking fee if the package is opened and seems to have been used.

We do offer Free exchange or returns on selected products and selected orders at our discretion. like if we shipped you the wrong product or a faulty product which was our fault.

RETURN AND REFUND ONLY UNOPENED PRODUCTS:

If you have made a mistake and would like to return your items unopened we will gladly accept them within 72 Hours of shipment received in new condition, If the product is opened or used or abused there is no return policy. Return shipping and shipping costs will be deducted, or the buyer will be responsible. We may reserve the right to charge up to a 50 percent restocking fee if the package is opened and seems to have been used. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process.